How to Reset the Fitbit Charge 3?

The Fitbit Charge 3 is not just another smartwatch; it’s a testament to how technology can seamlessly blend with style and functionality. Positioned comfortably in an affordable price range, this device boasts a sleek design, complemented by an intuitive touchscreen display.

Its long-lasting battery life ensures that you stay connected, receiving smartphone notifications without constantly reaching for a charger. However, as with any electronic device, there might be times when it doesn’t function as expected.

Whether it’s a minor glitch or a more persistent issue, the solution often lies in a simple reset. This article is your comprehensive guide to understanding when and how to reset your Fitbit Charge 3. From a basic restart to a complete factory reset, we’ve got you covered. Dive in to ensure your device is always running smoothly and efficiently.

How to Reset the Fitbit Charge 3?

If your Fitbit Charge 3 is facing issues like freezing, not syncing, or failing to track steps, a simple restart might be the solution. In some cases, a factory reset, which erases all saved data and returns the device to its out-of-the-box state, might be the last-ditch resort. This section will guide you through both processes.
How to reset the Fitbit Charge 3

How do I restart my Fitbit Charge 3?

Restarting your Fitbit Charge 3 is the first and simplest method to troubleshoot minor issues. Here’s how:

From the Watch:
  1. With the clock face displayed, swipe from right to left until you reach the “Settings” option.
  2. Swipe down and tap on “About.”
  3. Next, tap on “Reboot Device” and confirm with the checkmark. Your Fitbit Charge 3 will restart, turning off and then displaying the watch face again.
Using the Charging Cable:
    1. Connect the charging cable to a USB port on your computer or a UL-certified USB wall charger.
    2. Attach the other end of the cable to the back of the Fitbit Charge 3, ensuring the pins lock securely with the port. The device should vibrate and display the battery icon.
    3. Press and hold the button on the Charge 3 for about eight seconds. Release when you see the smile icon. Your Fitbit Charge 3 has now restarted. Disconnect the charging cable.

Note: Restarting your device will not delete any activity data. However, if your device saves notifications, a restart will clear them. Avoid inserting items like paper clips into the small holes of the device, as these might damage the sensors or microphone.

How to factory reset the Fitbit Charge 3?

The Fitbit Charge 3, a remarkable fitness tracker, occasionally requires a factory reset to function optimally. This process effectively addresses issues the device might be suffering from.

By rebooting, you can delete saved data, alarms, goals, and notifications, reverting the device to its original factory state. After the reset, you’ll need to set up your Fitbit account anew.

Quick Method for Reset:

For those who prefer a quicker way to reset, Fitbit recommends a simple method. Navigate to Settings, then About, and select Clear User Data. This action will erase all saved and synced data. While this method is faster, it might not be as comprehensive as the first method.

Precautions Before Factory Reset:

Before you proceed with the factory resetting of your Fitbit Charge 3, ensure you sync all important data. This ensures that you don’t lose any vital information following the reset.

Steps to Factory Reset:

Step 1: Begin by plugging the charging cable into a computer USB port or a USB wall charger. Attach the clip to the rear of the device ensuring the cable locks securely into the device port. A vibration and a battery icon display indicate a secure connection.

Step 2: Press and hold the device button for two seconds. Without releasing the button, remove the charging cable and continue to hold for nine more seconds.

Step 3: Release the button and then press and hold again until the ALT screen flashes. Once it does, release and hold down once more.

Step 4: Wait until you feel a vibration. Release the button and then hold it down again.

Step 5: An “Error” message will appear. Once you see this, release and hold down the button again.

Step 6: Upon seeing the “Erase” message, release the button. This action will power down the device.

Step 7: The factory reset is complete when you reboot the Charge 3 and the clock displays 0:00.

Step 8: Follow the on-screen instructions to set up the Charge 3 as a new device.

Problems with Factory Reset Instructions:

Some users have reported issues with the factory reset process. Common problems include the device not transitioning smoothly from Step 2 to Step 3, difficulty holding down the side button, and confusion regarding the cradle and cable. Some users found restarting easy, but resetting to factory settings did not work.

If you encounter the same issue or a black screen, or if the device doesn’t recognize syncing, it’s advisable to troubleshoot the issue or seek help. Always clarify instructions and ensure you’re following the correct steps for your device model. If all else fails, consider reaching out to Fitbit support or community forums for assistance.

Frequently Asked Questions (FAQ):

What if you still have problems after factory resetting Fitbit Charge 3?

Even after a factory reset, you might find that your Fitbit Charge 3 isn’t operating as it should. If you’re still grappling with software or hardware issues, don’t hesitate to reach out to Fitbit Help for direct support.

Their support staff can offer tailored solutions, which may include getting your device repaired or replaced under warranty.

Additionally, it’s wise to keep an eye out for software updates. If an update is available, installing it might resolve the issue you’re experiencing. Updates often contain fixes for known problems, so they can be a simple way to get your device back in working order.

How To Reset Fitbit Charge 3 When Screen Is Black?

When your Fitbit Charge 3 screen goes black, it can be disconcerting. However, there are methods to bring it back to life. Method 1: Change the Clock Face involves opening the Fitbit app on your smartphone or tablet, tapping the Charge 3 device icon, and selecting a new clock face under “Clock Faces”.

After syncing, check if the issue is resolved. Method 2: Use the Charger requires you to plug the device into its charger and hold the side button for 8 seconds. Release the button and check if the device is functioning properly.

Before you proceed with any of these methods, make sure to back up important data. Both soft and factory resets will erase data, so it’s crucial to have a backup before you start troubleshooting.

How To Reset Fitbit Charge 3 Without Charger?

Resetting your Fitbit Charge 3 without a charger can be a bit challenging but it’s not impossible. Navigate to the device’s screen and swipe left until you find the “Settings” icon.

Tap on it, scroll down to “About”, and then select the “Clear User Data” option. Confirm the factory reset by tapping the checkmark. This will erase all data on the device, so ensure you’ve backed up important information before proceeding.

Note that this method won’t work if your device’s battery is completely drained. Therefore, it’s advisable to have a charger handy to ensure the device is functioning properly.

How do I force my Fitbit Charge 3 to reset?

If you’re looking to force a reset on your Fitbit Charge 3, the process is straightforward. Plug your device into its charger and hold the side button for about 8 seconds.

Once the Fitbit logo appears on the screen, release the button. This will reset the device, but be aware that any unsynced data may be lost. If you need to perform a factory reset, you can follow the steps mentioned in previous sections.

Why is my Fitbit Charge 3 unresponsive?

The Commonality of the Issue:

You’re not alone; an unresponsive Fitbit Charge 3 is a common problem affecting many, including me. The display often stops working, leaving users puzzled.

Restarting as the First Line of Defense:

A simple restart usually fixes the issue. Plug the charging cable into a computer’s USB port or a UL-certified USB wall charger. Hold the tracker’s button for 8 seconds until you see a smile icon and feel a vibration. This doesn’t erase your activity data but often resolves minor glitches.

By using the correct charging equipment and opting for a restart or factory reset, you can usually get your unresponsive Fitbit Charge 3 back in action.


Resetting your Fitbit Charge 3 is a simple yet effective way to troubleshoot common issues and get your device back on track. Whether you’re facing sync problems or other operational glitches, the steps in this article should help you resolve them. By following these tips and tricks, you can prevent future issues and ensure long-lasting use of your device. With proper care and the knowledge of how to reset your Fitbit Charge 3, you can continue to achieve your fitness goals for years to come.

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