Fitbit Sense Stuck On Logo Screen

Encountering the “stuck on logo screen” issue with your Fitbit Sense can be an unexpected hurdle in your health and fitness journey. This prevalent setback, often a result of underlying software glitches or hardware malfunctions, brings with it a need for meticulous troubleshooting. The situation calls for a careful adherence to specific instructions designed to safeguard your device from further complications. 

In this comprehensive guide, we unravel this frustrating issue, offering insight into its origins and providing detailed, step-by-step solutions. Our aim is to navigate you through resolving this without causing any additional harm to your device, ensuring your Fitbit Sense is back to monitoring your health metrics in no time.

Fitbit Sense Stuck On Logo Screen

If your Fitbit Sense is stuck on the logo screen, start by charging it for at least 30 minutes using a UL-certified wall charger or a computer USB port. Next, try a restart by holding the side button until the logo appears and disappears, followed by a final vibration. Ensure the charging contacts on the back of the device are clean and free from debris, using a soft toothbrush or microfiber cloth if necessary. If the issue persists, consider a factory reset through the device settings, but ensure to back up important data first. If all else fails, contact Fitbit’s support team for further assistance.Fitbit Sense Stuck On Logo Screen

Why is My Fitbit Sense Stuck On Logo Screen?

When it comes to monitoring health and fitness, the Fitbit Sense is a top-tier choice. However, encountering the device stuck on its logo screen can be a distressing issue. This not only hampers your ability to track your daily activities but also presents a stressful problem. Fortunately, there are several options to repair this issue and get your device back to its optimal functioning.

The Fitbit Sense logo screen problem can be a result of various factors, from minor software glitches to more serious hardware issues. While it’s a common problem among users, understanding the root cause and knowing the right steps to fix it can save you a lot of time and stress.

Start your Fitbit’s Sense:

The first and most basic step to address the issue is to restart your Fitbit’s Sense. To do this, hold down the switch located either on the side or the bottom of the device. Keep it pressed for about 10 minutes. Upon releasing the button, the Fitbit logo should appear, indicating that your watch is in the process of restarting.

If your Fitbit Sense is unresponsive, a simple restart can often breathe life back into it. By holding down the designated button, you’re essentially giving your device a fresh start, which can clear out minor glitches causing the logo screen freeze.

It is time to charge the Fitbit Sense:

Sometimes, the root of the problem is simpler than we think. If your Fitbit Sense isn’t fully charged or isn’t charging properly, it might get stuck on the logo screen. In such cases, it’s recommended to plug in your device and let it charge for a minimum of 30 minutes. After ensuring it has a decent charge, try restarting it.

A drained battery can often manifest as a stuck screen. By ensuring your Fitbit Sense is charged adequately, you not only address the immediate issue but also ensure optimal performance for your fitness activities.

Reset your Fitbit Sense:

If a simple restart doesn’t do the trick, it might be time to reset your Fitbit Sense. To initiate a reset, press and hold the button located on the side or the back of the watch. This process should be done for about fifteen minutes. Once the Fitbit logo vanishes, it indicates that your watch has been reset.

Resetting can be a more comprehensive solution, addressing deeper software issues that a restart might not fix. It’s like giving your device a fresh start, clearing out potential errors and glitches.

Upgrade the firmware of the Fitbit Sense:

Ensuring that your Fitbit Sense runs the latest firmware is crucial. If your device is stuck on the logo screen, it might be due to outdated firmware. To address this, follow the upgrade steps available on the official Fitbit website.

Having the latest firmware not only resolves the logo screen issue but also ensures you have the latest features and optimizations for your device, enhancing your overall user experience.

Connect with support at Fitbit:

If you’ve tried all the above suggestions and your Fitbit Sense still remains stuck on the logo screen, it’s time to seek professional help. Reach out to Fitbit support to get the assistance you need. They have the expertise to guide you through advanced troubleshooting steps or even suggest a replacement if necessary.

Connecting with Fitbit support ensures that you’re getting expert advice tailored to your specific issue. Their team is equipped to provide solutions, ensuring that you can continue your fitness journey without interruptions.

How To Fix Fitbit Sense Stuck On Logo Screen?

When you’re eager to track your health metrics, the last thing you want is for your Fitbit Sense to be stuck on its logo screen. This issue, while common, can be a source of frustration. However, with the right actions, you can address and resolve this problem. Let’s delve into the steps you can take to get your Fitbit Sense back in action.

Step 1: Charge your Fitbit Sense:

A low battery can sometimes be the culprit behind the device getting stuck on the logo screen. To ensure this isn’t the issue:

  1. Plug your Fitbit Sense into its original charger.
  2. Allow the device to charge thoroughly.
  3. Once sufficiently charged, try powering it up to see if the logo screen issue persists.

Step 2: Restart your Fitbit Sense:

Often, the simplest solutions are the most effective. Restarting your device can address many minor glitches:

  1. Press and hold the button located on the left side of your Fitbit Sense.
  2. Continue holding until the Fitbit logo appears.
  3. Release the button, and your device should usually start up without any hitches.

Step 3: Update your Fitbit Sense:

Outdated software can sometimes lead to bugs or issues, including the logo screen problem. To ensure your device is running the latest software:

  1. Open the Fitbit app on your smartphone.
  2. Tap on your profile picture and select your Fitbit Sense.
  3. Scroll down to check for any available firmware updates.
  4. If an update is available, follow the on-screen prompts to complete the process.

Step 4: Check your Heart Rate Sensor:

The heart rate sensor is a vital component of your Fitbit Sense. Issues with this sensor can sometimes interfere with the device’s startup process. To address this:

  1. Remove the Fitbit Sense from your wrist.
  2. Using a soft, dry cloth, gently clean the sensors located on the back of the device.
  3. Reattach the device to your wrist and power it on to see if the issue has been resolved.

Step 5: Reset your Fitbit Sense:

If the aforementioned steps don’t yield results, a device reset might be in order:

  1. Press and hold the button on the left side of the device until a black screen appears.
  2. Release the button and quickly press it again.
  3. The Fitbit logo should appear, indicating the device is starting up normally.

Soft Resetting Fitbit Sense:

In situations where your Fitbit Sense seems frozen on the logo screen:

  1. Connect your device to its charging cable.
  2. Press and hold the left-side button for approximately 12 seconds until the Fitbit logo appears.
  3. Release the button and disconnect the charging cable. Your device should now operate as expected.

Factory Resetting Fitbit Sense:

If all else fails, a factory reset might be the solution. However, this will erase all data and settings on your Fitbit Sense, so ensure any crucial data is backed up:

  1. Swipe down from the top of your Fitbit Sense screen and tap the Settings gear icon.
  2. Navigate to the “About” option and tap on it.
  3. Scroll further to find the “Factory Reset” option and select it.
  4. Follow the on-screen instructions to reset your device. Once done, you’ll need to set up your Fitbit Sense as if it’s a new device.

Contacting Fitbit Support:

If you’ve exhausted all the above solutions and the logo screen issue persists, it’s time to tap into the expertise of the Fitbit support team. They can provide specialized troubleshooting or even suggest a device replacement if there’s a hardware malfunction. To reach out:

  1. Visit the official Fitbit website.
  2. Look for the “Contact Support” option.
  3. You can choose to communicate via email, chat, or phone. Ensure you have your Fitbit Sense nearby as the support team might need specific details about your device to offer an accurate solution.

Frequently Asked Questions (FAQ):

How do I Fix my Fitbit Versa Stuck on the logo?

The Fitbit Versa is a remarkable device designed to track your health and fitness levels. However, encountering an issue where it’s stuck on the screen displaying logos can be quite frustrating. Here’s a systematic approach to resolve this problem:

  1. Restarting the Fitbit Versa: The easiest and often most effective fix is to restart your device. Simply click and hold the button located on the side or back of your watch for approximately 10 seconds. Upon releasing, the Fitbit logo should display, signaling the watch is restarting.
  2. Ensure Your Fitbit Versa is Charged: A low battery can sometimes cause this issue. If your Versa isn’t fully charged, plug it in and let it charge for a minimum of 30 minutes before attempting a restart.
  3. Performing an HTML0 Reset: If a simple restart doesn’t resolve the issue, you can try resetting your Versa. To do this, press and hold the button for fifteen seconds. The Fitbit logo should disappear, indicating the watch is resetting.
  4. Update the Firmware: An outdated firmware might be the culprit. Ensure your Versa’s firmware is up-to-date by following the steps provided on the Fitbit website.
  5. Reaching Out to Fitbit Support: If you’ve tried the above steps and the issue persists, it’s time to seek help. Reach out to Fitbit support for further assistance.

By adhering to these steps, you should be able to get your Fitbit Versa working properly. If issues persist, don’t hesitate to contact Fitbit support.

How do I fix my Fitbit Sense when it is stuck on the logo screen?

It’s disheartening when your Fitbit Sense gets stuck on the logo screen. Here’s a step-by-step guide to help:

  1. Restart Your Device: Press and hold the button on the side of your Fitbit Sense for about 10 seconds. Once the Fitbit logo appears, release the button, and your watch should restart.
  2. Charge Your Fitbit Sense: A low battery can be the cause. Ensure your Sense has a decent charge by plugging it in for a minimum of 30 minutes. Then, try restarting.
  3. Resetting the Device: If a simple restart doesn’t do the trick, consider resetting. Press and hold the side button for fifteen seconds. The logo should disappear, indicating a reset.
  4. Seek Professional Help: If all else fails, it’s time to contact Fitbit support. They can provide further guidance and troubleshooting.

What should I do if my Fitbit Sense is stuck on the logo screen?

If your Fitbit Sense is stuck, don’t panic. Simply press and hold the button on the side of your device for 10 seconds. The Fitbit logo should then appear, and your watch will begin its restart process.

How do I unfreeze my Fitbit app?

Apps can occasionally freeze or malfunction. Here’s how to get your Fitbit app back on track:

  1. Restart Your Device: Minor software glitches can often be resolved by restarting your tablet or phone.
  2. Force Quit the App: Press and hold the Fitbit app icon until it starts to wiggle. Then, tap the “X” in the corner to force it to close.
  3. Reinstall the Fitbit App: If the app continues to malfunction, consider reinstalling. Navigate to the App Store or Google Play, search for “Fitbit”, and click “Install”.
  4. Check Your Internet Connection: Ensure you have a stable internet connection, either through a strong wireless network or mobile data.
  5. Update the Fitbit App: Regular updates provide new features and bug fixes. Ensure your app is up-to-date by visiting the App Store or Google Play.
  6. Contact Fitbit Support: If you’ve exhausted all options and the app remains unresponsive, Fitbit’s support team is available 24/7 to assist.

By following these steps, you should be able to resolve most issues related to your Fitbit Sense or Fitbit app. Always remember, when in doubt, reaching out to Fitbit support can provide additional insights and solutions.


Addressing the “Fitbit Sense Stuck On Logo Screen” issue requires a methodical approach. Starting with a soft reset, moving to a factory reset, and then seeking professional assistance is the recommended path. If the problem persists even after trying all the suggested solutions, users shouldn’t hesitate to reach out to Fitbit support. They might offer a replacement device or other resources to assist in your fitness journey. Remember, the goal is to ensure you can continue tracking your health metrics seamlessly.

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